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Operations Manager

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Operations Manager

e2c

9Real Estate Transaction Coordinator

Who we are

Ed2Chat International is a US-based company committed to providing a variety of cost-efficient, professionally trained, motivated remote workers for individuals and their organizations so they can focus on growing their businesses. We pride ourselves in assisting companies in reducing costs and increasing efficiency, leading to massive growth. Our strength comes from our global community and our power is driven by leveraging that to connect our clients with top talent worldwide.

Job Purpose and Role

The Operations Manager provides administrative and operational support to the Chief Executive Officer (CEO) of the company (One of our Clients).

Duties and Responsibilities:

  • Check and answer the phone. Check emails and communicate with team members on needs.
  • Purchase necessary office supplies, business cards, notes and other marketing collaterals.
  • Manage Teamwave tasks (daily activities, projects, and etc.)
  • Manage Scorecard and Weekly Financial Reporting  (KPI’s, Q priorities, Revenues, Prospecting, and etc.).
  • Maintain and manage CRM – Teamwave.  
  • Prepare Teamwave related items for meetings and meeting agenda related items (run weekly meetings and huddles).
  • Download Austin Title stats to Education File on Gdrive (15th of each month) and update Residential Market Charts. 
  • Update Commercial Market Comparison charts.
  • Support with Pop-bys throughout the year including delivery/purchase as needed.
  • Oversee CTC person – Contracts/amendments/forms to broker, title co & lenders + Manage greensheet process on each file.
  • Oversee CTC person – manage contract docs, amendments and associated docs for Buyers and Sellers.
  • Oversee CTC person – contract to close duties including vendors/contractors/agents as well as clients (4 touches).
  • Put Buyer books together.
  • Do CMA’s
  • Put listing presentations together – Analysis, Estd Net Sheet, Timeline and Marketing plans together.
  • Onboarding listings – Staging, marketing, Photos, lockbox/sign to property, MLS/upload docs, LB on MLS & CSS Scheduler.
  • Listings – Help implement marketing plan – campaigns, put on property tour, update status in MLS as needed.
  • Manage weekly feedback and put together a weekly email of feedback to the agent (due Wed). Check Supra Website for list.
  • Oversee CTC – Create, manage and maintain contracts etc in Dotloop as well as in client files for Buyers and Sellers.
  • Set-up and manage client files in Gdrive (potential, active, closed).Update with important docs ongoingly and after closing.
  • Relo packets ready to send (3) and updated.
  • Create new templates as needed. 
  • Research, integrate and manage new systems and platforms for the team.
  • Onboarding employees – Policy Manual, Employment Contract, Gusto, Bookkeeping Intro, Email set-up, Website,Access to Software.
  • Exiting Employees – Exit interview, remove all access and remove from website.
  • Hold team members accountable on deliverables related to operations, meeting deliverables, company guidelines.
  • Protect and espouse the culture and core values of the company.
  • Quarterly Stats for quarterly meetings (from Tracking Spreadsheet).
  • Create a Pop-by list (monthly) for next year DECEMBER YEARLY.
  • Update Yearly Business Goals.
  • Plan yearly CAP Party (or other events).
  • Handling agent disbursements from closings and working with bookkeeping on all payroll matters.
  • Send DA and Breakdowns 3 days prior to the end of the month to the bookkeeper so they can reconcile all commission deposits.
  • Provide all necessary items to bookkeepers and CPA’s.
  • Run monthly financial reports for TMG and provide by 13th.

Qualifications:

  • Proven work experience as an operations manager or similar role.
  • Knowledge of organizational effectiveness and operations management.
  • Familiarity with business and financial principles.
  • Excellent communication skills.
  • Leadership ability.
  • Comfortable with leading and making decisions that will be time sensitive that will require them figuring things on their own.
  • Comfortable with handling financial statements, wires, managing multiple accounts, and working with bookkeepers.

Location: Fully Remote

Schedule: Full Time, Monday – Friday, 8:30 AM – 6 PM CST (Flexible as needed)

Compensation:

  • Healthcare coverage
  • Vacation and Sick Leaves
  • Statutory Benefits
  • Great working environment for someone who is passionate and energetic make sound decisions under pressure.