Who we are

E2C International is a US-based company committed to providing a variety of cost-efficient, professionally trained, motivated remote workers for individuals and their organizations so they can focus on growing their businesses. We pride ourselves in assisting companies in reducing costs and increasing efficiency, leading to massive growth. Our strength comes from our global community and our power is driven by leveraging that to connect our clients with top talent worldwide.

Job Purpose and Role

The CSR Dispatcher provides administrative and operational support to the Chief Executive Officer (CEO) of the company (One of our Clients).

Duties and Responsibilities:

• Primary responsibility is customer service.
• Communicates with customers to determine their needs.
• Schedules and notifies service technicians of work order assignments using GPS tracking and dispatching software.
• Receives check-in call from the service technicians and informs workers of the next job to respond to.
• Manage on-call schedule and notify technicians of their assigned weeks and supports service technicians
• Follow up and follow through with technicians and customers to help maintain good customer relationships.
• Willing to communicate via WhatsApp
• Other general administrative responsibilities as needed

Qualifications:

• Excellent Communication Skills: The candidate must have strong verbal and written communication skills. They will be the primary point of contact with customers, technicians, and other team members, so clear and effective communication is essential.
• Customer-Focused Attitude: Should have a customer-centric mindset. They should be patient, empathetic, and dedicated to ensuring customer satisfaction. Handling customer inquiries and concerns in a professional and friendly manner is a key part of the role.
• Organizational Skills: The CSR/Dispatcher will be responsible for scheduling appointments, dispatching technicians, and managing service requests. Strong organizational/communication skills are vital to keep everything running smoothly.
• Problem-Solving Abilities: The ability to quickly and effectively resolve customer issues and address unexpected challenges is important. Look for candidates who can think on their feet and make sound decisions under pressure.
• Technical Proficiency: Familiarity with Service Titan or software and tools for scheduling, dispatching, and managing customer data is often required. Experience with Service Titan is a Plus.
• Multitasking Skills: The CSR/Dispatcher will juggle multiple tasks simultaneously, such as answering calls, dispatching technicians, and managing administrative duties. They should be adept at multitasking without compromising quality.
• Has worked in the home service field and managed a team of technician is preferred

 Location: Fully Remote

Schedule: Full Time, Monday – Friday, 9 AM – 5 PM CST (Flexible as needed)

Compensation:

• $865.38 monthly (Paid Biweekly)
• Healthcare coverage
• Vacation and Sick Leaves
• Statutory Benefits
• Great working environment for someone who is passionate and energetic