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Customer Services Dispatcher

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Customer Services Dispatcher

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Who we are

Ed2Chat International is a US-based company committed to providing a variety of cost-efficient, professionally trained, motivated remote workers for individuals and their organizations so they can focus on growing their businesses. We pride ourselves in assisting companies in reducing costs and increasing efficiency, leading to massive growth. Our strength comes from our global community and our power is driven by leveraging that to connect our clients with top talent worldwide.

 

Job Purpose and Role

The CSR Dispatcher provides administrative and operational support to the Chief Executive Officer (CEO) of the company (One of our Clients).

 

Duties and Responsibilities:

  • Answer phone calls from customers in a friendly and professional manner, addressing their plumbing and HVAC needs.
  • Follow up on leads from Angi, Thumbtack, Yelp, and other lead gen sources
  • Effectively diagnose customer issues by asking clarifying questions and utilizing troubleshooting techniques.
  • Schedule service appointments for technicians, considering urgency, technician expertise, and customer availability.
  • Dispatch technicians to job sites, ensuring they have all the necessary information and resources.
  • Maintain clear and accurate communication with customers, technicians, and other departments regarding service calls.
  • Process customer payments and answer billing inquiries.
  • Update and maintain customer and service records in our CRM system.
  • Manage technician schedules and ensure efficient workflow.
  • May assist with light administrative tasks such as filing and data entry

Qualification:

  • High school diploma or equivalent.
  • Minimum 1 year of customer service experience.
  • Service Titan
  • Excellent communication, interpersonal, and problem-solving skills.
  • Proficient in Microsoft Office Suite (Word, Excel, Outlook).
  • Ability to multitask, prioritize, and work effectively in a fast-paced environment.
  • Strong organizational skills and attention to detail.
  • Basic knowledge of plumbing and HVAC systems (a plus).

Location: Fully Remote

Schedule: Full Time, Monday – Friday, 8 AM – 5 PM MDT (Flexible as needed)

Compensation:

  • Paid Biweekly
  • Healthcare coverage
  • Vacation and Sick Leaves
  • Statutory Benefits
  • Great working environment for someone who is passionate and energetic make sound decisions under pressure.