Account Manager
Who we are
E2C International is a US-based staffing company committed to providing a variety of cost-efficient, professionally trained, motivated remote workers for individuals and their organizations so they can focus on growing their businesses. We pride ourselves in assisting companies in reducing costs and increasing efficiency, leading to massive growth. Our strength comes from our global community and our power is driven by leveraging that to connect our clients with top talent worldwide.
Job Purpose and Role
We are looking for an experienced Account Manager to oversee the successful fulfillment and ongoing management of commercial cleaning jobs. This role is responsible for coordinating cleaners, communicating with customers, resolving job-related issues, and ensuring that assigned jobs are properly staffed and delivered to client expectations.
The ideal candidate is an organized, resourceful, and confident problem-solver who can manage competing priorities, communicate effectively with both customers and cleaning teams, and remain calm when handling conflict or unexpected situations.
Key Responsibilities:
- Manage assigned commercial cleaning jobs from staffing through completion.
- Communicate regularly with cleaners to confirm job availability, assignments, schedules, and requirements.
- Recruit and source additional cleaners when existing resources are not available to staff a job.
- Contact cleaners through phone and other communication channels to get jobs accepted and properly staffed.
- Ensure assigned jobs are staffed appropriately and within the expected timeframe.
- Communicate with customers to address questions, concerns, and job-related issues.
- Resolve operational problems independently and escalate issues when necessary.
- Handle customer and cleaner conflicts professionally and work toward practical solutions.
- Monitor the performance and progress of cleaning teams assigned to your accounts.
- Manage an assigned book of business, including recurring customers.
- Invoice and manage the recurring customer base assigned to you.
- Maintain familiarity with the cleaners and customers within your assigned territory.
- Monitor account health and identify areas where service or team performance may need attention.
- Maintain accurate information regarding jobs, cleaners, customers, and team performance in the company’s systems.
Qualifications: - 2+ years of experience in account management, project coordination, operations, recruiting, or a similar role.
- Experience managing projects or service-based operations from start to finish.
- Commercial cleaning experience is highly preferred.
- Experience in a similar service-based business such as plumbing, general contracting, construction, or other field-service operations is a strong advantage.
- Strong communication and interpersonal skills, particularly over the phone.
- Strong conflict-resolution and problem-solving abilities.
- Ability to think quickly and make sound decisions when unexpected issues arise.
- Highly organized and capable of managing multiple active jobs without becoming overwhelmed.
- Comfortable recruiting and communicating with workers through platforms such as Indeed and social media.
- Customer-service oriented and comfortable working with corporate clients.
- Able to work independently and take ownership of assigned accounts and responsibilities.
- Strong attention to detail and follow-through.
Nice-to-have:
- Commercial cleaning or other field-service industry experience.
- Project management experience involving multiple workers, customers, and moving parts.
- Experience coordinating contractors, technicians, cleaners, or other field-service personnel.
- Experience managing a book of business or recurring customer accounts.
Location: Remote
Job Type: Full -Time, Independent Contractor
Work Schedule: 40hrs/week, 8:00 AM – 5:00 PM EST