Solutions Specialist
Who we are
E2C International is a US-based company committed to providing a variety of cost-efficient, professionally trained, motivated remote workers for individuals and their organizations so they can focus on growing their businesses. We pride ourselves in assisting companies in reducing costs and increasing efficiency, leading to massive growth. Our strength comes from our global community and our power is driven by leveraging that to connect our clients with top talent worldwide.
Job Purpose and Role
The Solutions Specialist (SS) will be an advocate for our contracted employees and Company Partners to ensure they have a seamless experience throughout their contracted engagement with our company. The SS role will be responsible for managing all inquiries, issue resolution, and knowledge transfer, while adhering to our service level agreement (SLAs). Ideal candidates must be passionate about customer service and always be willing to go the extra mile to ensure customer satisfaction.
Duties and Responsibilities:
- CREATE A GREAT EXPERIENCE FOR OUR CONTRACTED EMPLOYEES AND Company Partners ****
- Maintain a polite, helpful, and professional manner at all times
- Promptly respond to customer inquiries via email, live chat, video, and phone
- Provide support and guidance to our customer base on issues ranging from system access, Payroll, start dates, hire dates, contract approvals, etc.
- Maintain a customer knowledge base containing up-to-date information and frequently asked questions
- Stay up to date on all new products and services, including updates to existing features
- Monitor support inbox for urgent issues during off hours and weekends (rotating ‘on call’ shifts)
- Show composure, resilience, and flexibility as customer needs evolve and case volume changes
Qualifications:
- Experience working with Rippling and or other Payroll and CRM software is preferred, but not required
- Superb written and verbal communication skills
- A positive attitude and the ability to build relationships with customers
- Tech savvy and able to learn new systems quickly
- Excellent troubleshooting and problem-solving skills
- Ability to respond appropriately under pressure
- Flexibility to work after hours and occasional weekends, when required.
Location: Fully Remote
Schedule: Full Time, Monday – Friday, 9 AM – 5 PM CST USA (Flexible as needed)
Compensation:
- Paid Biweekly
- Healthcare coverage
- Vacation and Sick Leaves
- Statutory Benefits
- Great working environment for someone who is passionate and energetic