Customer Service Representative
Who we are
Ed2Chat International is a US-based staffing company committed to providing a variety of cost-efficient, professionally trained, motivated remote workers for individuals and their organizations so they can focus on growing their businesses. We pride ourselves in assisting companies in reducing costs and increasing efficiency, leading to massive growth. Our strength comes from our global community and our power is driven by leveraging that to connect our clients with top talent worldwide.
Job Purpose and Role
The Customer Service Representative (CSR) for Inbound Calls – English Speaking is responsible for handling inbound customer inquiries, resolving issues, and providing exceptional customer support. The role requires strong communication skills and a customer-centric approach, ideally with experience in IT solutions or the food, beverage, and hospitality industries.
Duties and Responsibilities:
- Answer inbound customer calls and respond to inquiries in a timely and professional manner, particularly in the context of IT solutions or the food, beverage, and hospitality industries.
- Resolve customer issues by providing accurate information and solutions tailored to the relevant industry.
- Document customer interactions and follow up as necessary to ensure customer satisfaction.
- Work closely with other departments to escalate issues and ensure prompt resolution.
- Provide feedback on recurring customer issues to help improve products and services.
- Maintain a high level of product knowledge, especially in IT solutions or the relevant sectors, to effectively assist customers.
- Meet or exceed customer service performance metrics.
- Required Qualifications, Skills, and Experience:
- Prior experience in a customer service role, preferably within IT solutions or the food, beverage, and hospitality industries.
- Excellent verbal communication skills in English.
- Strong problem-solving abilities and attention to detail.
- Proficiency in using customer service software (e.g., Zendesk, Freshdesk).
- Ability to handle high-volume calls while maintaining a positive attitude.
- Strong organizational skills and the ability to multitask.
- Preferred Qualifications:
- Experience in IT solutions or the food, beverage, and hospitality industries.
- Familiarity with common customer service best practices relevant to these sectors.
- Ability to work in a fast-paced, team-oriented environment.
Schedule: Full Time, 40 hours per week (Shift is within the US Time Zones)
Compensation:
- Paid Biweekly
- Healthcare coverage
- Vacation and Sick Leaves
- Statutory Benefits
- A Great working environment for someone who is passionate and energetic